THESE INSTRUCTIONS ARE EXTREMELY IMPORTANT. PLEASE READ THEM.

1:  Under no circumstances are you to attempt to change internal settings without permission from this office.

2:  Under no circumstances are you to open the rear cover without permission from this office.

If you are using one of our terminal IDs, the machine will not accept credit cards.  It only takes eftpos and debit cards. If you are using your own merchant ID then it may take credit cards if your bank has enabled that function. If you have opted for a Contactless Terminal it will accept credit cards.

INDEX What to do when the machine arrives How to switch the machine on How to switch the machine off How to do a log-on What to do when you get to your event How to process a transaction Off-line mode How to get a transactions total for the day

How to change the receipt options How to replace the paper roll. How to return the machine How to change the wording of the receipt headers How to switch to wi-fi Trouble shooting –          Machine won’t log on –          Machine won’t start

 IMPORTANT. DO THIS!

WHEN YOU FIRST GET THE MACHINE DO THE FOLLOWING:

Switch machine on and do a logon. That will show that it has survived the courier trip in good shape.

Check the battery icon in the top right hand corner of the screen. If it is low put it on charge.

To switch the machine on.

Press the green key and hold it down a few seconds until the screen lights up.

To switch the machine off.

Hold the Red X key until a menu appears. Tap “Switch Off”.

 To do a logon:

1:  Press the # key

2:  Select 1 –  “Logon”

3: When it has logged on it will print out an “Accepted” ticket.

If it fails to log on call us immediately on 021 175 2309

VITALLY IMPORTANT:  REMEMBER TO SWITCH IT OFF AGAIN. Check the night before your event to make sure it is still fully charged.

When you get to your event

Do a logon first thing each morning on a trading day to ensure that the unit is ready to process transactions.

To process a transaction

Type in the amount then hand the machine to the customer to complete the transaction. It’s that simple.

Offline mode

If for some reason the machine can not connect to the Paymark network to complete a transaction – the Paymark or GPRS systems are overloaded, poor or intermittent cell coverage are common reasons – you will get a message saying “Offline” and “Signature Required”. Get the customer to sign your copy of the transaction receipt. The machine will store that transaction in its memory and upload it when it can reach the Paymark network again.

Cash out transactions must not be done in offline mode. A limit of $300 per transaction applies.

Be aware that a card could be declined when uploaded. For that reason it may pay to also get the customer’s name, address and phone number. Record the full card number and expiry date and the three digit CSV on the back.

You can obtain a total of charges processed as follows:

You can get a total of charges processed each day as follows:

1:  Press the # key twice.

2:  Select “1 Settlement” / 3:  Select “2: Inquiry” / 4:  Select the date

3: Press enter and it will print the total for that day.

Receipt Options

The default setting should be for the machine to print one receipt then ask if you want a second receipt for the customer.  You can change that setting as follows:

Press the # key three times.

Select Option 1 – Utility

Select Option 2 – Print Utility

Select Option 1 – Receipt Options

You can then choose to print none, one, or two receipts. If the customer wants a receipt press the # key twice,  Select “Reprint receipt”.

To replace the paper roll.

Carefully lift the tab on the receipt hatch cover. Remove the old roll or core and replace it with a new roll. Ensure that the paper is pulling towards you out from under the roll. Give the paper a gentle but firm pull to ensure that it is not jammed. Close the lid.

If it prints a blank receipt you have put the paper in the wrong way round.

Paper Rolls: You can buy extra paper rolls at any stationery shop – Warehouse Stationery, Paper Plus etc.

To return the machine:

Place it back in the box and put the box into the pre-paid return courier bag. Follow the courier call instructions on the return bag.

Please do that on the next business day.  Failure to do so could result in additional hire charges.

Please make sure you include the charging unit and return any unused printer rolls.

How to change the wording of the receipt headers

Call this office on 021 175 2309 for details

How to switch to wi-fi

Call this office on 021 175 2309 for details

Trouble Shooting

Failure to log-on

If the machine fails to log on and instead returns the message “Declined. Transmission error” carry out the following checks:

Check that in the top left-hand corner of the screen it says “Spark 3G” and displays some signal bars.

If not, do the SIM card check procedure described below.

Then check the battery percentage in the top right-hand corner of the screen.  If it is below 10% the terminal will need to be plugged in to the charging unit. It doesn’t have enough power to reach the nearest cell-tower.

Checking the SIM card

Sometimes the SIM card works slightly loose, which will cause the Transmission Error message.

Turn the machine over and carefully open up the back cover.  Just fold it back gently.

You will see the SIM card in its slot of the left hand side.  In a very few machines it may be in the slot on the right-hand side.

Push the SIM card firmly into the slot to ensure that it makes good contact..

Fold the rear cover back into place.

Do a reboot by switching the machine off, waiting about 10 seconds, then switching on again.

When it gets to the opening “Purchase” screen check that in the top left-hand corner of the screen it says “Spark 3G” and displays some signal bars.

If so, do a log-on.

If it fails to log on, call our help line on 021 175 2309.

Machine won’t start

If the machine fails to start it is probably because the battery is flat.

Plug the power cable into the machine.  That should cause it to light up and begin its start-up checks.

When it gets to the opening “Purchase” screen, check the battery percentage in the top right-hand corner of the screen.

If it reads 0% it will need charging. The battery icon will be red in colour.

Once you plug it in to the charger it should turn green.

If not do the following:

Turn the machine over and carefully open up the back cover.  Just fold it back gently.

You will see where the battery plugs into the body of the machine. Give that plug a firm push to ensure that it is in full contact.

Fold the rear cover back into place.

Do a reboot by switching the machine off, waiting about 10 seconds, then switching on again.

When it gets to the opening “Purchase” screen check that in the top right-hand corner the battery percentage now reading 0 or better.

Plug the charger into the unit.

The battery icon should now turn green to indicate that it is getting a charge.

Let it charge for about 20 minutes.

Check that in the left-hand corner of the screen it says “Spark 3G” and displays some signal bars.

If so, do a log-on.

If it fails to log on, call our help line on 021 175 2309.