IMPORTANT: If you are using one of our terminal IDs, the machine will not accept credit cards. It only takes eftpos and debit cards. If you are using your own merchant ID then it may take credit cards if your bank has enabled that function.
To switch the machine on, press the key in the centre just below the screen.
To switch off press the same key.
From there on follow the on-screen instructions. Further instructions are given on the back of this sheet.
It pays to check the machine operation on arrival. To do that, do a log-on to the Paymark system. If it fails to log on call us immediately.
To do a logon:
Press Enter / 1: Select 7 – “logon”
IMPORTANT: Do a log on first thing each morning on a trading day to ensure that the unit is ready to process transactions.
Charging the unit
The machine should be fully charged on arrival. It is not necessary to run it on the charger during normal use. It should last at least 8 to 10 hours on the battery.
If for some reason the machine can not connect to the Paymark network to complete a transaction – the Paymark or GPRS systems are overloaded, poor or intermittent cell coverage are common reasons – you will get a message saying “Offline” and “Signature Required”. Get the customer to sign your copy of the transaction receipt. The machine will store that transaction in its memory and upload it when it can reach the Paymark network again.
Cash out transactions must not be done in offline mode. A limit of $300 per transaction applies in offline mode.
Be aware that a card could be declined when uploaded. For that reason it may pay to also get the customer’s name, address and phone number. Record the full card number and expiry date and the three digit CVS on the back.
You can obtain a total of charges processed as follows:
1: From the main screen Select “5 Settlement Inquiry”.
2: Select the date.
It will then print out the total for the day.
Returning the machine
To return the machine: Place it back in the box and put the box into the courier bag addressed to eftposhire.co.nz
Follow the courier call instructions on the return bag.
Please do that on the next business day. Failure to do so could result in additional hire charges.
Please make sure you include the charging unit and return any unused printer rolls.
If you have problems please contact us on 09-625-6469.